Patient Perspectives on Communication With Clinicians: A Survey on Hospitalized Patient Experiences
Author(s)
Wael Saasouh, MD1, Avanti Gupta, MSc, DIC2, Haseeb Khan, DO1, Mohammed Ismaeil, MD1;
1Wayne State University School of Medicine, Detroit, MI, USA, 2Imperial College London, South Kensington, United Kingdom
1Wayne State University School of Medicine, Detroit, MI, USA, 2Imperial College London, South Kensington, United Kingdom
Presentation Documents
OBJECTIVES: This survey investigates how patient-clinician communication during hospital stays affects patients' trust, understanding, and engagement in their care. Specifically, it examines patient perceptions of the importance of information sharing, focusing on the impact of communication about patient monitoring. The survey also explores patients' views on the usefulness of medical information, desired frequency of clinical updates, language preferences, and comfort level in asking questions about their treatment.
METHODS: A US-based online survey was conducted in 2024; data collection ceased when 1000 complete responses were received (2 weeks). Respondents self-identified as having been hospitalized; the survey focused on their responses to questions regarding clinician-patient communication and patient monitoring. Key areas explored included the frequency, content, and delivery of clinical updates by clinicians. The survey also probed patients' comfort levels with engaging in conversations about their care, preferred types of language, and factors influencing trust in their medical team.
RESULTS: Survey results revealed that 92.1% of patients considered it important for clinicians to share clinical information, with 93% finding medical information useful for understanding potential health issues, and the majority indicating a preference for a 'a lot of detail'. Patients indicated 'brief and simple language' and a 'discussion with the care provider' as ways to make hemodynamic data easy to understand. Over 90% of respondents reported feeling comfortable asking questions about their treatment. Participants believed that better understanding of their medical care would enhance both their ability to manage their health and trust in the medical team.
CONCLUSIONS: Effective communication around patient monitoring plays a crucial role in improving patient engagement, trust, and care outcomes. Patients desire more transparency and regular updates about their health. Hospitals are encouraged to consider developing systems to prioritize clear, accessible communication strategies to increase patient comfort, understanding, and control over their healthcare, fostering stronger clinician-patient communication.
METHODS: A US-based online survey was conducted in 2024; data collection ceased when 1000 complete responses were received (2 weeks). Respondents self-identified as having been hospitalized; the survey focused on their responses to questions regarding clinician-patient communication and patient monitoring. Key areas explored included the frequency, content, and delivery of clinical updates by clinicians. The survey also probed patients' comfort levels with engaging in conversations about their care, preferred types of language, and factors influencing trust in their medical team.
RESULTS: Survey results revealed that 92.1% of patients considered it important for clinicians to share clinical information, with 93% finding medical information useful for understanding potential health issues, and the majority indicating a preference for a 'a lot of detail'. Patients indicated 'brief and simple language' and a 'discussion with the care provider' as ways to make hemodynamic data easy to understand. Over 90% of respondents reported feeling comfortable asking questions about their treatment. Participants believed that better understanding of their medical care would enhance both their ability to manage their health and trust in the medical team.
CONCLUSIONS: Effective communication around patient monitoring plays a crucial role in improving patient engagement, trust, and care outcomes. Patients desire more transparency and regular updates about their health. Hospitals are encouraged to consider developing systems to prioritize clear, accessible communication strategies to increase patient comfort, understanding, and control over their healthcare, fostering stronger clinician-patient communication.
Conference/Value in Health Info
2025-05, ISPOR 2025, Montréal, Quebec, CA
Value in Health, Volume 28, Issue S1
Code
PCR256
Topic
Patient-Centered Research
Topic Subcategory
Patient Engagement, Patient-reported Outcomes & Quality of Life Outcomes
Disease
STA: Personalized & Precision Medicine