Investigation of Patient Satisfaction With Home Nursing Care Among Recipients
Author(s)
Petra Appl, BSc1, Imre Boncz, MSc, PhD, MD1, József Betlehem, BSc, MSc, PhD2, Annamaria Pakai, MSc, RN, PhD3.
1Institute for Health Insurance, University of Pécs, Pécs, Hungary, 2Institute of Emergency Care, Pedagogy of Health and Nursing Sciences, University of Pécs, Pécs, Hungary, 3Institute of Emergency Care, Pedagogy of Health and Nursing Sciences, University of Pécs, Szombathely, Hungary.
1Institute for Health Insurance, University of Pécs, Pécs, Hungary, 2Institute of Emergency Care, Pedagogy of Health and Nursing Sciences, University of Pécs, Pécs, Hungary, 3Institute of Emergency Care, Pedagogy of Health and Nursing Sciences, University of Pécs, Szombathely, Hungary.
OBJECTIVES: The aim of our study was to examine the factors influencing patient satisfaction in home nursing care and the characteristics of service utilization.
METHODS: We conducted a quantitative, cross-sectional study between March 15 and April 1, 2025, in Baranya and eight other counties. Using non-random, purposive expert sampling, our target group consisted of patients aged 60 and over living in Hungary who received home nursing care in the past year (N=199). For data collection, in addition to sociodemographic questions and inquiries about the use of home nursing services, we utilized the Patient Satisfaction, Patient Participation, and Patient-Professional Interaction questionnaires. Data analysis was performed using descriptive and inferential statistics with MS Excel 2016 and SPSS 29.0. Results were presented with frequency and confidence intervals, and p-values below 0.05 were considered statistically significant.
RESULTS: The average age of the patients was 74.09±9.26 years (min=60, max=96). Among the participants, 52.26% received nursing care and 47.74% received physiotherapy or physical therapy. Patients without a high school diploma reported higher satisfaction with their care compared to those with one (p=0.032). Patient satisfaction was more strongly influenced by their involvement in care (r=0.762; p<0.01) than by the information provided about the care (r=0.721; p<0.01) or the empathy perceived during the care (r=0.746; p<0.01).
CONCLUSIONS: Regardless of their current satisfaction level, there is still room to improve patient satisfaction through enhanced collaboration during care, increased patient involvement, and greater attention to patient needs and interests.
METHODS: We conducted a quantitative, cross-sectional study between March 15 and April 1, 2025, in Baranya and eight other counties. Using non-random, purposive expert sampling, our target group consisted of patients aged 60 and over living in Hungary who received home nursing care in the past year (N=199). For data collection, in addition to sociodemographic questions and inquiries about the use of home nursing services, we utilized the Patient Satisfaction, Patient Participation, and Patient-Professional Interaction questionnaires. Data analysis was performed using descriptive and inferential statistics with MS Excel 2016 and SPSS 29.0. Results were presented with frequency and confidence intervals, and p-values below 0.05 were considered statistically significant.
RESULTS: The average age of the patients was 74.09±9.26 years (min=60, max=96). Among the participants, 52.26% received nursing care and 47.74% received physiotherapy or physical therapy. Patients without a high school diploma reported higher satisfaction with their care compared to those with one (p=0.032). Patient satisfaction was more strongly influenced by their involvement in care (r=0.762; p<0.01) than by the information provided about the care (r=0.721; p<0.01) or the empathy perceived during the care (r=0.746; p<0.01).
CONCLUSIONS: Regardless of their current satisfaction level, there is still room to improve patient satisfaction through enhanced collaboration during care, increased patient involvement, and greater attention to patient needs and interests.
Conference/Value in Health Info
2025-11, ISPOR Europe 2025, Glasgow, Scotland
Value in Health, Volume 28, Issue S2
Code
HPR130
Topic
Epidemiology & Public Health, Health Policy & Regulatory, Health Service Delivery & Process of Care
Topic Subcategory
Insurance Systems & National Health Care
Disease
No Additional Disease & Conditions/Specialized Treatment Areas