Exploring Patient Perceptions on an eHealth Application and Health Management Module in Hong Kong: A Qualitative Investigation
Author(s)
Chenwen Zhong, PhD1, Junjie Huang, PhD2, Martin Chi Sang Wong, MD2;
1The Chinese University of Hong Kong, Postdoctoral fellow, Hong Kong, China, 2The Chinese University of Hong Kong, HK, Hong Kong
1The Chinese University of Hong Kong, Postdoctoral fellow, Hong Kong, China, 2The Chinese University of Hong Kong, HK, Hong Kong
OBJECTIVES: In Hong Kong, the Food and Health Bureau, along with the Hospital Authority, has implemented an Electronic Health Record Sharing System to facilitate the seamless exchange of health records among healthcare providers. To enhance patient engagement, an eHealth application featuring a Health Management Module was introduced in July 2022. This qualitative study aims to investigate patient perspectives regarding the acceptability and usability of the eHealth app and its associated management module.
METHODS: Semi-structured interviews were carried out with 12 patients utilizing the eHealth application, who were recruited from the New Territories East Lek Yuen Maternal and Child Health Centre. Thematic analysis was employed to identify significant themes concerning user perceptions, barriers to use, and suggestions for improvement.
RESULTS: Five key themes emerged from the analysis. First, the acceptability of the app was highlighted, with its user-friendly design being positively received and empowering patients in managing their health. Participants noted significant benefits in communication with healthcare providers, which contributed to improved care. The app was also perceived as convenient and straightforward to use. However, challenges were identified, including difficulties in recalling previous health readings and inconsistencies in the recorded data. Additionally, participants suggested improvements such as enhanced data synchronization, the inclusion of new features, and increased government support for promoting the app.
CONCLUSIONS: Patients in Hong Kong expressed a positive view of the eHealth app, appreciating its design and potential for effective health management. Nevertheless, they encountered challenges, including difficulties with data recall and limitations in functionality. Recommendations for improvement encompassed enhancing interoperability, broadening health tracking options, and offering continuous user support. Ongoing research is crucial to ensure that these applications develop in a manner that effectively meets the needs of the community.
METHODS: Semi-structured interviews were carried out with 12 patients utilizing the eHealth application, who were recruited from the New Territories East Lek Yuen Maternal and Child Health Centre. Thematic analysis was employed to identify significant themes concerning user perceptions, barriers to use, and suggestions for improvement.
RESULTS: Five key themes emerged from the analysis. First, the acceptability of the app was highlighted, with its user-friendly design being positively received and empowering patients in managing their health. Participants noted significant benefits in communication with healthcare providers, which contributed to improved care. The app was also perceived as convenient and straightforward to use. However, challenges were identified, including difficulties in recalling previous health readings and inconsistencies in the recorded data. Additionally, participants suggested improvements such as enhanced data synchronization, the inclusion of new features, and increased government support for promoting the app.
CONCLUSIONS: Patients in Hong Kong expressed a positive view of the eHealth app, appreciating its design and potential for effective health management. Nevertheless, they encountered challenges, including difficulties with data recall and limitations in functionality. Recommendations for improvement encompassed enhancing interoperability, broadening health tracking options, and offering continuous user support. Ongoing research is crucial to ensure that these applications develop in a manner that effectively meets the needs of the community.
Conference/Value in Health Info
2025-05, ISPOR 2025, Montréal, Quebec, CA
Value in Health, Volume 28, Issue S1
Code
MT19
Topic
Medical Technologies
Disease
No Additional Disease & Conditions/Specialized Treatment Areas