AN ASSESMENT OF TWO IRANIAN SOCIAL SECURITY ORGANIZATION HOSPITALS PERFORMANCE BASED ON THE EFQM MODEL

Author(s)

MOHAMMAD REZA Maleki, PhD, A/PROFESSOR, AR Izadi, Dr, Second AuthorIran Medical University(IUMS), Tehran, Iran

OBJECTIVES: During recent years, due to the importance of health services, health care managers attend to increase of hospital services quality. The European Foundation for Quality Management (EFQM) Excellence Model was performed as a competition framework to recognition of achievement to organizational quality, performance excellence and growth of organizational knowledge about quality and performance excellence METHODS: The method of this research is descriptive and cross-sectional. This research had been done in Alborz and panzdah khordad varamin hospitals. Data gathering tool was the EFQM questionnaire that had been completed during group working sessions, interview with leaders of the hospitals and referring to necessitous units. Research data had been gathered according to nine criteria of in the hospitals. RESULTS: Findings had been showed that Alborz hospital has had the higher score in leadership criterion (46.1%), policy and strategy (50.6%) processes (61%). Panzdah khordad hospital has had the higher score in people (47.39%), partnership and resources (49.5%), customer results (46.1%), people results (39%), society results (40.6%) and key performance results (56.25%). Totally, the finding shows that Panzdah khordad hospital had been higher score 471.56 and then Alborz hospital with 439.55 scores. CONCLUSION: Assessment of hospital performance based on The EFQM Model is the first empirical experience in Iranian hospitals. The findings have showed that European Organizational Excellence Model is very applicable in health care. Benchmark and supervision to hospital performance will be possible by using the model especially in management attention and follow up to hospital. The assessment gave an overall picture of the organization and was a first step to introduce a systemic view and a common view.

Conference/Value in Health Info

2006-10, ISPOR Europe 2006, Copenhagen, Denmark

Value in Health, Vol. 9, No.6 (November/December 2006)

Code

PHP41

Topic

Health Service Delivery & Process of Care

Topic Subcategory

Quality of Care Measurement

Disease

Multiple Diseases

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