OBJECTIVES: 1. To determine the level of satisfaction of general public towards the provision of health care delivery by government hospitals and clinics in the state of Penang.  2. To find out factors that may be associated with the general public’s satisfaction towards public health care delivery in the state of Penang. METHODS: A cross sectional study using a prevalidated survey was undertaken with a convenience sample of 1000 residents in the State of Penang, Malaysia. At the end of the survey, a total of 771 residents had agreed to participated (response rate of 77.1 %). All the data gathered was analyzed using SPSS version 12.0. Chi- square test was used to test the association between demographic profiles and level of satisfaction. All results with p value less than 0.05 were considered significant. RESULTS: A high percentage of the respondents (n=369, 47.8%) were satisfied with the provision of health care delivery at the government hospitals and clinics. They were satisfied with the competency of doctors and staffs and standard of the facilities and services. However, 63.1% (n=486) of the respondents had expressed their dissatisfaction towards the waiting time in the government hospital and clinic. The finding also showed that the factors that influenced the level of satisfaction were ethnicity and age. CONCLUSIONS: Most of the people in Penang were satisfied with the health care delivery at the government hospitals and clinics. However, the waiting time in the hospitals and clinics need to be improved as an overwhelming proportion of the respondents were discontented with it.