PRIMARY HEALTH CARE EVALUATION IN CHILE- PATIENTS PERSPECTIVE

Author(s)

Leisewitz T1, Nogueira L2, Peñaloza B1, Bastías G1, Villarroel L11Pontificia Universidad Católica de Chile, Santiago, RM, Chile, 2Harvard University, Boston, MA, USA

Chile’s health indicators are good compared with other Latin American countries with similar gross national product. Nonetheless, disparities in health care services are not absent in Chile. OBJECTIVES: The aim of this study was to evaluate satisfaction with primary health care and health-related Quality of Life (hrQoL) between patients in urban and rural areas of Chile. METHODS: A national-representative sample of 1544  patients was surveyed at 38 primary care centers. The “Encuesta de expectativas, percepcion y satisfaccion usuaria con modelo de salud familiar” (survey of patient expectations, perception and satisfaction with the family health model) and the EQ-5D questionnaire were administered to assess patient satisfaction level, and self-evaluated health, respectively. Using the Chilean social value for reported health states, a mathematic equation was used to compute the average hrQoL. RESULTS: Patient satisfaction was 5.28 ± 0.30 (scale 1 to 7). There was a statistically significant difference between urban and rural areas (5.45 ± 1.06 and 5.10 ± 1.28 points, respectively). The mean hrQoL for the entire population was 0.77 ± 0.00 (scale 0 to 1), with a statistical significant difference between rural and urban areas (0.78 ± 0.24 and 0.75 ± 0.25, respectively). Using stepwise multivariate regression we were able to explain 25.4% (R2=0.254) of the variability in patient satisfaction. Length of consultation with the health care professional (Beta = 0.215, p value <.001), patient education level (Beta = -0.115, p value = 0.006), and year in which the center was founded (Beta = 0.089, p value = 0.025) were identified as explanatory variables.   CONCLUSIONS: Despite evaluating better-perceived quality of health services, urban patients rated lower their self-assessed health. These results should motivate policy makers in looking for innovative ways to diminish the gap in quality between urban and rural areas.

Conference/Value in Health Info

2011-09, ISPOR Latin America 2011, Mexico City, Mexico

Value in Health, Vol. 14, No. 7 (November 2011)

Code

PR3

Topic

Patient-Centered Research

Topic Subcategory

Stated Preference & Patient Satisfaction

Disease

Multiple Diseases

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