AUTOMATED PHONE CALLS IMPROVED ADHERENCE TO INHALED CORTICOSTEROIDS
Author(s)
Feldstein A1, Vollmer W2, Rand C31Kaiser Permanente, Portland, OR, USA, 2Kaiser Permanente Northwest Center for Health Research, Portland, OR, USA, 3Johns Hopkins University, Baltimore, MD, USA
OBJECTIVES Poor adherence to ICS among individuals with asthma is common and associated with increased asthma symptoms and acute health care utilization; diminished quality of life; and increased health care costs. We sought to determine if a brief, automated telephone intervention using speech recognition (SR) technology improved ICS adherence among adults with asthma. METHODS PEANUT is an ongoing clinical trial involving 14,064 members of a health maintenance organization, aged >18 years, taking medication for the management of asthma. Participants were randomized to usual care (UC) or the 18-month SR arm. SR participants taking ICS receive monthly refill reminder calls, as needed, based on dispensing data derived from the electronic medical record. The calls were designed using qualitative methods and provide educational information, explore barriers to adherence, and offer transfer to an automated refill line as appropriate. The primary outcome is the continuous measure of medication adherence (CMA), a measure of medication days dispensed relative to total observation days. Preliminary results through the first 8 months are presented. RESULTS Of over 10,000 calls attempted so far, we successfully reached the target participant 45% of the time and left a voice message on an additional 40% of calls. CMA scores were significantly higher for SR than UC participants (0.48 vs.0.45, p<0.01), with the strongest effects (a five percentage point net differential) in those aged >60 yrs. CONCLUSIONS Early results suggest a small, significant intervention effect. Because small changes in adherence on a population basis can have important public health benefits, this study supports the potential value of SR-based adherence interventions for asthma and other chronic diseases.
Conference/Value in Health Info
2009-09, ISPOR Latin America 2009, Rio de Janeiro, Brazil
Value in Health, Vol. 12, No. 7 (October 2009)
Code
CO4
Topic
Clinical Outcomes
Topic Subcategory
Comparative Effectiveness or Efficacy
Disease
Respiratory-Related Disorders