COMPETENCIES OF FORMAL CARERS REGARDING BASIC CLINICAL AND SOFT SKILLS IN THE PROVISION OF OUTPATIENT SERVICES AND PATIENTS’ PERSPECTIVE- THE TWO SIDES OF THE SAME COIN

Author(s)

Kaitelidou D1, Baret C2, Konstantakopoulou O1, Zafiropoulou M3, Theodorou M4, Siskou O5, Kalafati M6, Chatzopoulou M6, Karra V6, Delloro G7, Patiraki Ε6, Lemonidou C6, Sourtzi P6
1Center for Health Services Management and Evaluation, National and Kapodistrian University of Athens, Athens, Greece, 2Aix-Marseille Université, Faculté d'économie et de gestion, Laboratoire d'économie et de sociologie du travail – CNRS, Aix-en-Provence, France, 3Hellenic Open University, Patras, Greece, 4Open University of Cyprus, Latsia, Nicosia, Cyprus, 5Center for Health Services Management and Evaluation, National and Kapodistrian University of Athens-Greece/Open University of Cyprus, Latsia, Cyprus, 6National and Kapodistrian University of Athens, Athens, Greece, 7Azienda Speciale Retesalute, Merate LC, Italy

Presentation Documents

OBJECTIVES: To investigate formal carers’ training needs from 4 European countries participating in the i-Care project (Greece, France, Italy and Cyprus), with regard to their basic and soft skills, by reporting self-competency evaluation, as well as the perspective of the patients regarding their own carers’ competence.

METHODS: The study sample was composed of formal caregivers (nurses, health care assistants and social workers) and patients from the 4 i-Care partner countries. Two questionnaires were developed, one to assess carers’ training needs regarding basic and soft skills and one to be completed by the patients assessing their carers’ needs.

RESULTS:

Conference/Value in Health Info

2017-11, ISPOR Europe 2017, Glasgow, Scotland

Value in Health, Vol. 20, No. 9 (October 2017)

Code

PHP234

Topic

Organizational Practices

Topic Subcategory

Academic & Educational

Disease

Multiple Diseases

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