SELF-REPORTED CLIENT SATISFACTION IN THE PRIMARY CARE DEVELOPMENT MODEL PROGRAMME
Author(s)
Merész G, Bálity C, Sinkó E, Dózsa KM
Semmelweis University, Budapest, Hungary
Presentation Documents
A total number of 839 questionnaires were returned, and included in the primary analysis dataset. The mean age of respondents was 58.55 years, with 89% of respondents being females. The overall attitude of clients towards all services was very high with modest variation; most concerns were raised regarding the location, frequency and circumstances of physiotherapy. The majority of respondents indicated a clear need for the continuation of complementary preventive services. CONCLUSIONS: The results suggest that the newly offered services in the Hungarian primary care are highly welcomed by clients. The findings of this research can be used to provide comparable, structured and continuous feedback for caregivers. The analyses support the extension of the Primary Care Development Model Programme to national level from the viewpoint of client satisfaction.
Conference/Value in Health Info
Value in Health, Vol. 19, No. 7 (November 2016)
Code
PHP86
Topic
Health Policy & Regulatory, Health Service Delivery & Process of Care
Topic Subcategory
Health Care Research, Health Disparities & Equity
Disease
Diabetes/Endocrine/Metabolic Disorders, Multiple Diseases, Musculoskeletal Disorders