PATIENT SATISFACTION AND PERCIEVED CARE IN OBSTETRICIANS AND GYNECOLOGISTS COMPARED TO OTHER SPECIALTIES- ANALYSIS OF US SELF-REPORTED SURVEY DATA

Author(s)

Isha Patel, MS, Doctoral Student1, JongWha Chang, MA, MS, Doctoral student1, Steven R Feldman, MD, PhD, Professor2, Rajesh Balkrishnan, PhD, Merrell Dow Professor31University of Michigan at Ann Arbor, Ann Arbor, MI, USA; 2 Wake Forest University School of Medicine, Winston Salem, NC, USA; 3 Ohio State University, Columbus, OH, USA

OBJECTIVES Very few studies have tried to evaluate comparative physician satisfaction across specialties and non specialties. We examined the differences in physician satisfaction achieved and the total care obtained by patients from different caregivers in the healthcare system like obstetricians and gynecologists, primary practitioners and other specialty physicians. METHODS We conducted a cross sectional and national web based survey study consisting of anonymous patients who rated their physicians on the basis of treatment satisfaction that they received from their most recent outpatient visits. The survey was user friendly, validated and helped patients identify their physicians as per specialties and rate them on a scale of 0 (“not at all satisfied”) to 10 (“extremely satisfied”). The association between physician satisfaction and patient rating of total care among obstetricians and gynecologists, other specialists and primary practitioners was assessed using ordered logistic regression. RESULTS A total of 35,512 patients who rated physicians belonging to the categories of obstetricians and gynecologists (14%), primary practitioners (50%) and other specialties (36%) were included in the study. After controlling other variables, the log odds of patient rating of total care for non-specialty physicians were 0.26 less in value that those for obstetricians and gynecologists (p<0.001). Other things being equal, the log odds of patient satisfaction for specialty physicians were 0.17 higher in value than those for obstetricians and gynecologists (p<0.001). After controlling for other variables, the log odds of patient satisfaction for non-specialty physicians were 0.15 less in value than those for obstetricians and gynecologists (p<0.001). CONCLUSIONS Patient rating of total care was strongly associated with obstetricians and gynecologists compared to other specialty physicians and primary practitioners. The patient satisfaction ratings in obstetricians and gynecologists were higher compared to primary practitioners and lower compared to other specialists.

Conference/Value in Health Info

2009-05, ISPOR 2009, Orlando, FL, USA

Value in Health, Vol. 12, No. 3 (May 2009)

Code

PIH41

Topic

Patient-Centered Research

Topic Subcategory

Stated Preference & Patient Satisfaction

Disease

Pediatrics, Reproductive and Sexual Health

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