OBJECTIVES:

The purpose of this research is to present a perspective on the psychological impacts of the COVID-19 pandemic on the general population and the various interventions established for psychological support.

METHODS:

The collection of data on the mental impact the COVID-19 pandemic had on the general population was carried out by electronic recording of calls, from the Call Center (11110) of Attiki Region (Greece) Operations Center and the Athens Medical Association. A detailed analysis of the individual phone calls followed.

In 2020 and 2021, 159,656 calls were recorded, from which 115,622 (72.4%) were made in 2020 and the remaining 44,034 (27.6%) were made in 2021.

RESULTS:

The most prevalent categories were social intervention issues and instructions for medical issues related to the Coronavirus Pandemic at rates of 47.6% and 42.5% respectively. The majority of calls both in total and per year were made by the prefecture of Attiki. 2319 cases were recorded from the psychological support line, from June 2020 to November 2021. 92.5% of the cases were related to psychological support instructions. The average age of the callers was 49.4 years and the majority of them were men, with the rate being 58.3%. 78.7% of the calls were made in 2021 and 36.4% were in the fall.

CONCLUSIONS:

The emergence of the coronavirus along the measures adopted to deal with it, had a pronounced impact in the general population. The experience we gained as a state and health structure consists an important element for the course and evolution of this particular Pandemic.