Wasfaty Improves Quality of Outpatient Pharmaceutical Service at a Tertiary Academic Hospital: A Descriptive Analysis
Author(s)
Hussain T. Bakhsh, PharmD1, Reem M. Diri, PharmD1, Alaa Bagalagel, PharmD1, Mahmoud Mahir Mahmoud, Pharm.D. Candidate2, Tareq Samer Halawani, Pharm.D. Candidate2, Abdullah Alsefri, Pharm.D. Candidate2, Raad Mohammed Burayk, Pharm.D. Candidate2.
1Pharmacy Practice, King Abdulaziz University, Jeddah, Saudi Arabia, 2King Abdulaziz University, Jeddah, Saudi Arabia.
1Pharmacy Practice, King Abdulaziz University, Jeddah, Saudi Arabia, 2King Abdulaziz University, Jeddah, Saudi Arabia.
Presentation Documents
OBJECTIVES: Wasfaty is an advanced electronic service aimed to enhancing the quality of healthcare services and ensuring the availability of medications by linking hospitals and primary healthcare centers with community pharmacies, allowing patients to receive their medications free of charge from the nearest community pharmacy. Previous data showed that Wasfaty led to a significant reduction in health care expenditures and cost savings with respect to clinical and pharmacy services. The purpose of this study is to evaluate the impact of Wasfaty on the outpatient pharmacy services in terms of waiting times, medication availability, and patient satisfaction in a tertiary academic setting.
METHODS: The study conducted between September 2024 and March 2025 and involved 516 outpatient pharmacy visitors who completed a validated electronic questionnaire including the consent.
RESULTS: The study showed a significant number of patients receiving their prescriptions in less than 15 minutes (81.3%). Additionally, around 92% of the participants were satisfied about the waiting time and 70% were satisified about medication availability.
CONCLUSIONS: Implementing digitalization services via Wasfaty showed marked improvement in the quality of outpatient pharmaceutical care in a tertiary academic hospital and a promising tool for positive economic impact. The next phase of research will focus on evaluating the pharmacoeconomic impact of Wasfaty within the institution.
METHODS: The study conducted between September 2024 and March 2025 and involved 516 outpatient pharmacy visitors who completed a validated electronic questionnaire including the consent.
RESULTS: The study showed a significant number of patients receiving their prescriptions in less than 15 minutes (81.3%). Additionally, around 92% of the participants were satisfied about the waiting time and 70% were satisified about medication availability.
CONCLUSIONS: Implementing digitalization services via Wasfaty showed marked improvement in the quality of outpatient pharmaceutical care in a tertiary academic hospital and a promising tool for positive economic impact. The next phase of research will focus on evaluating the pharmacoeconomic impact of Wasfaty within the institution.
Conference/Value in Health Info
2025-11, ISPOR Europe 2025, Glasgow, Scotland
Value in Health, Volume 28, Issue S2
Code
PCR265
Topic
Patient-Centered Research
Topic Subcategory
Patient Engagement, Patient-reported Outcomes & Quality of Life Outcomes
Disease
No Additional Disease & Conditions/Specialized Treatment Areas