HOME NURSING CARE AND PATIENT SATISFACTION IN TRANSDANUBIA
Author(s)
Petra Appl, MSc1, Imre Boncz, MSc, PhD, MD2, József Betlehem, PhD, habil.3, Ilona Karácsony, PhD4, Annamaria Pakai, MSc, RN, PhD3;
1University of Pécs, Institute for Health Insurance, Pécs, Hungary, 2University of Pécs, Pécs, Hungary, 3University of Pécs, Faculty of Health Sciences, Institute of Emergency Care, Pedagogy of Health and Nursing Sciences, Pécs, Hungary, 4University of Pécs, Faculty of Health Sciences, Institute of Basic Health Sciences, Midwifery and Health Visiting, Szombathely, Hungary
1University of Pécs, Institute for Health Insurance, Pécs, Hungary, 2University of Pécs, Pécs, Hungary, 3University of Pécs, Faculty of Health Sciences, Institute of Emergency Care, Pedagogy of Health and Nursing Sciences, Pécs, Hungary, 4University of Pécs, Faculty of Health Sciences, Institute of Basic Health Sciences, Midwifery and Health Visiting, Szombathely, Hungary
OBJECTIVES: Our research examines patient satisfaction and care utilization in specialized home care in the Transdanubia region.
METHODS: We conducted our quantitative, cross-sectional research between March 15 and April 1, 2025, in four counties in Transdanubia. Our non-random, targeted expert sampling focused on patients aged 60 or older who lived in Transdanubia, Hungary. All participants had received home nursing care in the past year (N=128). We included questions on sociodemographic data and the use of home nursing care. We also used Patient Satisfaction, Patient Participation, and Patient-Professional Interaction questionnaires to collect data. We analyzed the data using descriptive and statistical methods in MS Excel 2016. Results were presented with frequencies and confidence intervals and considered significant at p<0.05.
RESULTS: The average age of the patients was 73.26±9.16 years (min=60 years, max=96 years). Among those surveyed, 46.88% received specialized nursing care, and 53.13% received physical therapy. Patients without a high school diploma were more satisfied with their care than those with a high school diploma (p=0.046). According to the patient-professional interaction questionnaire, patients without a high school diploma showed greater interest in patient-professional interaction than those with a high school diploma (p=0.005). Patients without a high school diploma also rated their caregivers as more empathetic (p=0.007). In the patient participation questionnaire, educational level made a significant difference on two subscales: cooperation and adapted, individualized knowledge. Patients without a high school diploma perceived greater cooperation during care (p=0.00007). On the second subscale, patients without a high school diploma reported receiving more personalized information from caregivers (p=0.003).
CONCLUSIONS: Patients with lower educational attainment reported greater satisfaction and more positive professional interactions. Targeted interventions to address the needs of patients with higher educational attainment are essential to enhance overall patient satisfaction.
METHODS: We conducted our quantitative, cross-sectional research between March 15 and April 1, 2025, in four counties in Transdanubia. Our non-random, targeted expert sampling focused on patients aged 60 or older who lived in Transdanubia, Hungary. All participants had received home nursing care in the past year (N=128). We included questions on sociodemographic data and the use of home nursing care. We also used Patient Satisfaction, Patient Participation, and Patient-Professional Interaction questionnaires to collect data. We analyzed the data using descriptive and statistical methods in MS Excel 2016. Results were presented with frequencies and confidence intervals and considered significant at p<0.05.
RESULTS: The average age of the patients was 73.26±9.16 years (min=60 years, max=96 years). Among those surveyed, 46.88% received specialized nursing care, and 53.13% received physical therapy. Patients without a high school diploma were more satisfied with their care than those with a high school diploma (p=0.046). According to the patient-professional interaction questionnaire, patients without a high school diploma showed greater interest in patient-professional interaction than those with a high school diploma (p=0.005). Patients without a high school diploma also rated their caregivers as more empathetic (p=0.007). In the patient participation questionnaire, educational level made a significant difference on two subscales: cooperation and adapted, individualized knowledge. Patients without a high school diploma perceived greater cooperation during care (p=0.00007). On the second subscale, patients without a high school diploma reported receiving more personalized information from caregivers (p=0.003).
CONCLUSIONS: Patients with lower educational attainment reported greater satisfaction and more positive professional interactions. Targeted interventions to address the needs of patients with higher educational attainment are essential to enhance overall patient satisfaction.
Conference/Value in Health Info
2026-05, ISPOR 2026, Philadelphia, PA, USA
Value in Health, Volume 29, Issue S6
Code
HSD48
Topic
Health Service Delivery & Process of Care
Disease
No Additional Disease & Conditions/Specialized Treatment Areas