ADULT PATIENT SATISFACTION WITH INPATIENT NURSING CARE AND ASSOCIATED FACTORS IN AN ETHIOPIAN REFERRAL HOSPITAL, NORTHEAST, ETHIOPIA
Author(s)
Amdie FZ, Haile K, Adane AA
University of Gondar, Gondar, Ethiopia
OBJECTIVES: The aim of this study was to assess adult patients’ satisfaction with inpatient nursing care and associated factors in an Ethiopian referral hospital, Northeast Ethiopia, 2013. METHODS: Institution based quantitative cross-sectional study was conducted among patients admitted in medical, surgical, orthopedics, gynecology and ophthalmology wards of Dessie referral hospital from March 24 – April 30, 2013. All admitted patients who stayed in the study wards for at least two days during the data collection time were interviewed. The data collection technique was structured interview by using standard questionnaire adapted from Newcastle Satisfaction with Nursing Scale. Data were entered into EPI-Info version 3.5.3 and exported to SPSS version 20 for analysis. Multiple Logistic regression and odds ratio with their 95% confidence interval were used to identify factors associated with patient satisfaction with nursing care and control confounding effect. RESULTS: The overall patient satisfaction rate was 52.5 %. Respondents’ sex (AOR= 2.20, 95%CI:1.30,3.73), age (AOR=4.77, 95%CI:1.97,11.55), admission ward (AOR= 9.99, 95%CI:3.47,28.79), self reported health status (AOR=2.07, 95%CI:1.27,3.37) and class of admission (AOR=2.56, 95%CI:1.41,4.67) were the variables significantly associated with patient satisfaction with nursing care. CONCLUSIONS:
The rate of patient satisfaction with nursing care was found to be low in this study. Being female, age group 18 – 30 years old, good self reported current health status, being admitted in ophthalmology ward and first class of admission were significantly associated with patient satisfaction with nursing care. In-service training programs for nurses, with special emphasis on communication skills are recommended.
Conference/Value in Health Info
2017-05, ISPOR 2017, Boston, MA, USA
Value in Health, Vol. 20, No. 5 (May 2017)
Code
PHS177
Topic
Patient-Centered Research
Topic Subcategory
Stated Preference & Patient Satisfaction
Disease
Multiple Diseases
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