OBJECTIVES: To assess patients' satisfaction from primary health services of 1st TOMY of Nea Philadelfia - Nea Chalkidona.

METHODS: A cross-sectional study was performed from April 2022 to May 2022. A questionnaire for patient satisfaction from primary healthcare services was used Goula et al, 2019*, followed by demographic questions. The sample constituted by 118 patients who visited the 1^st Local Health Unit (LHU) of Nea Philadelphia-Nea Chalkidona in Attica.

RESULTS: The overall satisfaction level of the participants was very high (Μean 4.91+0.3), similarly, for the nursing staff (Μean 4.91+0,3), medical care (Μean 4.96+0,2), the facilities (Μean 4.78+0.4), and the administrative services (Μean 4.80+0.4). Additionally, there was a statistical significant difference for participants who waited longer, since they were less satisfied with nursing care (p=0.003), and facilities (p=0.002), while participants with more visits were more satisfied with nursing (p=0.036), and medical care (p=0.024). Finally, participants with chronic illnesses were less satisfied from administrative services (Mean 4.80 +0.4). The most frequent reasons for visiting the health center was the medicine prescription (32.4%), referral testing (28.8%) and examination (28%). Regarding the waiting time between the scheduled appointment and the visit, the majority (66.4%) waited less than 15 minutes, 13.8% waited 15-30 minutes while 12.9% had no waiting time.

CONCLUSIONS: Primary Care Services are not very well established in Greece due to direct patients' access to secondary/hospital services and the degree of patients' satisfaction is important for the decision making process.