HOME NURSING CARE AND PATIENT SATISFACTION AMONG SINGLE ELDERLY PATIENTS
Author(s)
Petra Appl, MSc1, Imre Boncz, MSc, PhD, MD2, József Betlehem, PhD3, Annamaria Pakai, MSc, RN, PhD3.
1University of Pécs Faculty of Health Sciences, Pécs, Hungary, 2Institute of Health Insurance, University of Pécs Faculty of Health Sciences, Pécs, Hungary, 3Institute of Emergency Care, Pedagogy of Health and Nursing Sciences, University of Pécs Faculty of Health Sciences, Pécs, Hungary.
1University of Pécs Faculty of Health Sciences, Pécs, Hungary, 2Institute of Health Insurance, University of Pécs Faculty of Health Sciences, Pécs, Hungary, 3Institute of Emergency Care, Pedagogy of Health and Nursing Sciences, University of Pécs Faculty of Health Sciences, Pécs, Hungary.
OBJECTIVES: The aim of our study was to explore the satisfaction and service utilization characteristics of single patients receiving home nursing care.
METHODS: Our quantitative, cross-sectional study was conducted between 15.03.2025 and 01.04.2025 across eight Hungarian counties. Using non-random, purposive expert sampling, our target group consisted of single patients aged 60 years or older living in Hungary who had received home nursing care within the past year (N=118). Data collection included sociodemographic variables, questions related to home care utilization, and the Patient Satisfaction, Patient Participation, and Patient-Professional Interaction questionnaires. Data were analyzed using descriptive and mathematical statistics with MS Excel 2016. Results were presented with frequency and reliability ranges, and significance was set at p<0.05.
RESULTS: The mean age of patients was 76.50±9.71 years (min=60 years, max=93 years). Of respondents, 66.10% received nursing care, while 33.90% received physiotherapy services. Detailed analysis of the satisfaction questionnaire showed that participants without a high school diploma rated their satisfaction at 4.64±0.28, while those with a diploma rated it at 4.41±0.42 out of a maximum of 5 points. Based on the results, patients without a high school diploma were more satisfied with their care than those with a diploma (p=0.03). In the Patient Participation questionnaire cooperation subscale, participants without a diploma scored 26.34±6.17, compared to 24.80±8.43 among those with a diploma (maximum 28 points). Participants without a diploma perceived significantly higher cooperation during care than their counterparts (p=0.002).
CONCLUSIONS: Patients with lower educational levels were more satisfied and evaluated interactions with professionals more positively, particularly regarding cooperation during care. Further investigation of patients with a high school diploma is necessary to improve satisfaction and perceived cooperation.
METHODS: Our quantitative, cross-sectional study was conducted between 15.03.2025 and 01.04.2025 across eight Hungarian counties. Using non-random, purposive expert sampling, our target group consisted of single patients aged 60 years or older living in Hungary who had received home nursing care within the past year (N=118). Data collection included sociodemographic variables, questions related to home care utilization, and the Patient Satisfaction, Patient Participation, and Patient-Professional Interaction questionnaires. Data were analyzed using descriptive and mathematical statistics with MS Excel 2016. Results were presented with frequency and reliability ranges, and significance was set at p<0.05.
RESULTS: The mean age of patients was 76.50±9.71 years (min=60 years, max=93 years). Of respondents, 66.10% received nursing care, while 33.90% received physiotherapy services. Detailed analysis of the satisfaction questionnaire showed that participants without a high school diploma rated their satisfaction at 4.64±0.28, while those with a diploma rated it at 4.41±0.42 out of a maximum of 5 points. Based on the results, patients without a high school diploma were more satisfied with their care than those with a diploma (p=0.03). In the Patient Participation questionnaire cooperation subscale, participants without a diploma scored 26.34±6.17, compared to 24.80±8.43 among those with a diploma (maximum 28 points). Participants without a diploma perceived significantly higher cooperation during care than their counterparts (p=0.002).
CONCLUSIONS: Patients with lower educational levels were more satisfied and evaluated interactions with professionals more positively, particularly regarding cooperation during care. Further investigation of patients with a high school diploma is necessary to improve satisfaction and perceived cooperation.
Conference/Value in Health Info
2026-11, ISPOR Europe 2026, Vienna, Austria
Value in Health, Volume 29, Issue 12S
Code
PCR64
Topic
Health Policy & Regulatory, Health Service Delivery & Process of Care, Patient-Centered Research
Disease
Geriatrics