Cancellation Information

Will my conference registration fee be refunded?

Yes. The Society will refund 100% of your ISPOR Asia Pacific 2020 registration fees and waive any cancellation processing fees that would typically apply. Registrants who canceled prior to this cancellation announcement will also have their processing fees refunded. This will be an automatic process with all registration-related refunds processed within 45 days.

Can I transfer my registration fees to a future ISPOR conference?

If you would like to receive a credit for your registration fees to use for a future ISPOR conference, please let us know by June 16, 2020 by emailing the Registration Team.

When will ISPOR issue refunds?

ISPOR plans to have all fees refunded within 45 days.

How do I handle my hotel cancellation?

Conference registrants who have made hotel reservations must contact the hotel directly to cancel their hotel room reservations.

  • Individual Hotel Reservations: To cancel your individual reservation, please use the link provided in your reservation confirmation email from the Swiss Grand Hotel. You are encouraged to cancel your reservation as soon as possible to avoid cancellation penalties.  
  • Group Hotel Reservations: To cancel your group reservation, please contact Mr Daniel Kim, Sales Manager at Swiss Grand Hotel by email.

What about airfare and other travel costs?

ISPOR is unable to refund fees for travel expenses. Many airlines have updated their change and/or refund policies in response to the COVID-19 pandemic. Registrants who have made travel plans should contact their airline or travel agency directly. Invited speakers who have ISPOR Asia Pacific 2020 reimbursement questions should contact their ISPOR staff liaison.

I submitted an abstract to ISPOR Asia Pacific 2020— will my abstract still be considered for presentation and publication?

The ISPOR Asia Pacific 2020 Content Team will be contacting all submitters by June 9, 2020 with more information on the options available.

The Society is planning to proceed with publishing accepted research abstracts in Value in Health Regional Issues. More information will follow by June 9, 2020.Please email the Conferences Team for any immediate and urgent questions.

Will the content planned for ISPOR Asia Pacific 2020 be made available to conference attendees?

Save the dates of 14-16 September 2020. ISPOR is actively working to provide online programming alternatives targeted to the Asia Pacific market and time zones that offer innovative and interactive content delivery.

The Society plans to announce this virtual content shortly. ISPOR is thoroughly committed to its mission, to the Asia Pacific region, and to serving its members and the broader healthcare audience, especially during the extraordinary global healthcare crisis that COVID-19 presents.


Questions regarding ISPOR Asia Pacific 2020 not covered in this FAQ can be sent to ISPOR via email and a team member will respond as soon as possible.

Thank you:

Thank you for your patience during this process. This webpage will be updated as additional information is available – please check back.